Terms of use and refund policy

Last updated: October 19, 2026

Leer en español · The Spanish version is the primary version.

Thank you for trusting Ciudadanía Lista. By using this site or buying our products, you agree to these terms.

1. Who is selling

Seller: {{NOMBRE_LEGAL}}, {{CIUDAD}}, Mexico, operating the Ciudadanía Lista brand. Contact: hola@ciudadanialista.com.

Sales are processed by Payhip, which acts as the sales platform and, for US purchases, as marketplace facilitator for sales tax. By purchasing you also accept Payhip's terms.

2. What we sell and which test it covers

We sell digital study products for the US naturalization interview: PDF guides, flashcards, practice tests, MP3 audio, a simulator, a study plan, and an N-400 interview guide, as described on the product page.

These are private educational materials. We are not USCIS or any government agency, and our products do not replace the official materials, which are free at uscis.gov/citizenship.

3. Price, taxes, and delivery

• Prices are in US dollars (USD) and are a one-time payment, no subscription.
• Taxes: depending on your location, Payhip may add sales tax or VAT at checkout. You will see the total before paying.
• Payments are processed by Payhip and its processors (Stripe or PayPal). We never store your card details.
• After payment you receive an email with your downloads. If it does not arrive within a few minutes, check spam or email us.

4. 30-day guarantee

• If the material does not help you, email hola@ciudadanialista.com within 30 days of purchase from the address you used to buy.
• We refund 100% of what you paid for the product, no complicated questions.
• We process refunds within 5 business days to the original payment method. When it appears depends on your bank.
• Chargebacks: please contact us first; we usually solve it the same day. If you open a chargeback without contacting us, we may deactivate your access to materials and updates.

5. License and intellectual property

You receive a personal, non-transferable license: you may download, print, and use the materials for yourself and your household. You may not resell, publicly share, upload, or distribute the files or access codes.

The official questions and answers are US government public-domain content. Our translations, explanations, design, audio, and other materials are ours. If you believe something on this site infringes your copyright, email hola@ciudadanialista.com with the details and we will review it.

6. No guarantee of results

We work hard to keep the material accurate and current, but we cannot guarantee that you will pass the test or that your application will be approved. Results depend on your preparation, your interview, and USCIS's decision. Some answers change: always check uscis.gov/citizenship/testupdates.

7. Not legal advice

Nothing we publish is legal advice. We are not lawyers and we do not fill out or review forms. For questions about your case, consult a licensed immigration attorney or a DOJ-accredited representative.

8. Free practice

The free practice test is provided "as is", at no cost and without warranties. We may change or remove it at any time.

9. Liability

To the extent permitted by law, our total liability for any claim related to a product is limited to the amount you paid for it. Nothing in these terms limits rights you have under the consumer protection laws where you live.

10. Governing law and jurisdiction

These terms are governed by {{LEY_APLICABLE}}. Any dispute will be resolved before {{JURISDICCION}}, without prejudice to the minimum rights granted to you by the consumer protection law of your state or country.

11. Minimum age

You must be at least 18 years old to purchase.

12. Changes

We may update these terms. The current version will always be on this page with its update date; past purchases are governed by the terms in effect at the time of purchase.